Frequently Asked Questions

How Can We Help You?

Find answers to common questions about our products, shipping, and more.

Common Questions

Can't find what you're looking for? Feel free to contact us directly.

Send us an email at lumenicskin@gmail.com

or WA +62 82228881343

Yes. We also sell on Shopee & Tokopedia

We ship from Bogor, Indonesia

Regular shipping takes 1-3 days to arrive after an order is shipped. You may also choose express 1 day shipping for your order to arrive on the next business day. Please note that not all delivery addresses have express shipping options.

Yes. All of our products are 100% halal-certified, meaning they have clean and efficient ingredients and formulations.

Yes. We are 100% cruelty free, meaning we do not test on animals at any stage of the product development.

Still Have Questions?

Our customer service team is here to help. Reach out to us and we'll get back to you as soon as possible.

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